Recovering from the global pandemic will take time. The public bodies who keep us safe, well and healthy will find themselves in a changed operating environment, with financial issues to address, a change in citizen and visitor behaviour and expectations, and workforces that need to adapt to new ways of working. We will all have to deal with additional risks and getting back to what we remember as ‘normal’ may take a long time, if it happens at all.
The consequences are likely to last for several years for most organisations. But there will also be opportunities to consider: