Unscheduled Care in Wales
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Explanatory Memorandum to the Finance Committee 2022-23
A system under real pressure
Unscheduled care covers any unplanned, urgent, and emergency care provided by healthcare services. It can cover a variety of conditions but essentially refers to care which needs to be provided quickly, or in some cases immediately.
As part of launching that work, we’ve published a data tool and an accompanying blog. The tool compiles data from across the unscheduled care system in Wales and provides a snapshot of how the system is coping.
What did we find?
The data in our new tool confirms an unscheduled care system under real pressure, with patients waiting a long time to receive an ambulance or be treated in an A&E department and high staff absence rates.
In February 2022, some of the most concerning points include:
- 58% of people attending an A&E department were seen within four hours. 75% of patients were seen within eight hours with 84% seen within 12 hours.
- just over one in two (55%) of red calls received an ambulance within eight minutes.
- 95% of ‘amber 1’ calls were responded to within five hours and for ‘amber 2’ calls within 12 hours, with 469 people across both categories waiting over 12 hours for a response.
- the ambulance service lost 23,214 hours to handover delays, the highest number recorded to date. That equates to an average of 827 hours a day.
Data Analytics Tools
Unscheduled Care in WalesThe tool compiles data from across the unscheduled care system in Wales and provides a snapshot of how the system is coping.Tool Published 21/04/2022