This review was carried out between April 2015 and June 2015 and sought to answer the question: ‘Is the Health Board managing follow-up outpatient appointments effectively?’
The Health Board has good information on the scale of delayed follow-ups and its new strategic planning arrangements should help modernise outpatient services, but:
- too many patients are delayed
- clinical risks are not fully known, and
- operational planning, scrutiny and assurance need improving.