COVID-19: Making Sense of a Crisis

COVID-19: Making Sense of a Crisis
27 May 2021
Icon of a speech bubble with the words The Exchange Podcast - Podlediad y gyfnewidfa

As part of our discussions on Covid learning, we met with Professor Dave Snowden – co-author of the EU handbook on Managing Complexity (and chaos) In Times of Crisis, and Auriol Miller from the Institute of Welsh Affairs to discuss how public services have adapted to the pandemic.

In this latest podcast episode, we discuss:

  • The role of communicators during a crisis
  • How well humans adapt to change
  • Why ‘going back to normal’ might be the wrong approach

How can I listen to the podcast episode?

You can listen to the recording below via Soundcloud.

Alternatively, read the transcript:

Read the transcript in Welsh [opens in new window]

Read the transcript in English [opens in new window]

We hope you find this an interesting listen.