Good Practice

We share knowledge, approaches and ideas through our Good Practice Exchange team.

We do this by holding free shared learning events, webinars and podcasts.

They enable delegates to share and learn from each other:

  • on the day
  • remotely through social media 
  • through continued discussions post-event, and
  • by accessing our event outputs and guides.

Our programme of shared learning events focusses on topics that are common across public services. These topics align with many of our studies and contribute towards our organisation’s strategic objectives.

They also underpin the ways of working and goals of the Well-being of Future Generations (Wales) Act 2015 [opens in new window], Social Services and Well-being (Wales) Act 2014 [opens in new window] and the Environment (Wales) Act 2016 [opens in new window].

We recognise that organisations are at different stages of design and delivery of public services. This is an important focus for our events.

We believe in adapting not adopting – there’s no need to reinvent the wheel but equally, one size won’t fit all.

Also see: Forthcoming events

Good Practice Resources


Showing 24 of 50 resources

Benefits realisation webinar

  • Event output

Public Services spend millions of pounds on projects that never get finished. Often, the reason has nothing to do with the quality of the deliverable.

I'm a patient, get me out of here

  • Event output

Working collaboratively to support individuals to move on to their next stage of care improves those outcomes and can help to prevent unnecessary returns to hos

Trustees seminar

  • Event output

Good governance enables organisations to make the best use of their resources.

Buildings management seminar

  • Event output

Effective and innovative management of buildings can enable the public sector to deliver better public services - and keep costs down.

Scrutiny in the spotlight

  • Event output

Scrutiny has a key role in self-regulation and promoting improvement, efficiencies, and collaboration across public services.

Energy management

  • Event output

The upward trend in energy prices is having a profound impact on the ability of the public sector to continually deliver services within a tight budget.

Leading organisations in challenging times

  • Event output

We hosted a seminar with Professor Dave Snowden, as part of a commitment to support knowledge exchange and bring global practices and experience to Wales.