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We share knowledge, approaches and ideas through our Good Practice Exchange team.

We do this by holding free shared learning seminars, webinars and podcasts. They enable delegates to share and learn from each other:

  • on the day
  • remotely through social media 
  • through continued discussions post-event, and
  • by accessing our web resources.

Our programme of shared learning events focusses on topics that are common across public services.

These topics align with many of our studies and contribute towards our organisation’s strategic objectives.

They also underpin the ways of working and goals of the Well-being of the Future Generations Act, Social Services and Well-being Act and the Environment Act.

See our forthcoming events.

Our approach

We recognise that organisations are at different stages of design and delivery of public services. This is an important focus for our events.

We have a very simple approach; 

  • we believe in adapting, not adopting
  • we don’t believe in reinventing the wheel; and
  • we don’t believe in a one size fits all approach.

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Good Practice Resources


Showing 20 of 20 resources

Sustainable procurement

  • Event output

Over the next decade, Welsh public services will spend over £60 billion in procuring a range of goods, services and works.

Moving from outputs to outcomes

  • Event output

This was the first in a series of webinars looking at different aspects of how public services can use an outcome focussed approach to demonstrate the impact of

Grants management mini-guides

  • Guide

The guides advise you of what you should consider at each stage of the grants ‘lifecycle’ and outline the benefits for you.

Benefits realisation webinar

  • Event output

Public Services spend millions of pounds on projects that never get finished. Often, the reason has nothing to do with the quality of the deliverable.