Torfaen County Borough Council – Good governance when determining significant service changes

15 Feb 2017 - 7:00am

The focus of this review is on the effectiveness of the Council’s governance arrangements for determining significant service changes: we define this as any significant change, in delivering services, and/or in how services are experienced by external service users.

The Council’s governance arrangements for significant service change are generally sound but there is scope to improve the quality of options appraisals and arrangements to monitor the impact of service changes.

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