Agile Working Toolkit - Flintshire County Council

16 May 2014 - 12:09pm

Flintshire County Council has developed a toolkit to support staff to effectively implement Agile Working. This toolkit includes a variety of tools, ranging from ‘Hints and Tips for Agile Workers‘ to more formal Agile Working Process Flows.

This toolkit guides services through the implementation of Agile Working. It also provides consistency of Agile Working projects across services and allows review by the Agile Working Project Team.

Agile Working is an integral part of Flintshire County Council's transformational change programme, ‘Flintshire Futures‘. Mobile and agile working are seen as key enablers to support both the Assets Programme and Organisational Change, which are part of Flintshire Futures.

The Council has committed itself to developing Agile Working as a key enabler within its Flintshire Futures Programme. Agile Working was seen as a way to develop:

  • A more skilled, technology enabled and modern workforce;
  • More flexible service delivery (hours, locations);
  • Business continuity robustness;
  • Improved employee productivity & performance;
  • Increased job satisfaction;
  • Flintshire County Council as an employer of choice; recruitment, retention and work-life balance, and
  • A reduction in the requirement for office space and cost.

Agile Working has already been embraced in some areas of the Council, but over the next four years this way of working was to become the 'norm', replacing current traditional working practices. However, to fully achieve Agile Working, the Council needed time, resources, a shift in thinking and behaviour, new skills, co-ordination and planning. Effective implementation of Agile Working would be a challenge. Some sen/ice areas were likely to find Agile Working more difficult to implement than others.

To support staff through these changes, the Agile Working Project Team has developed a toolkit, accessed via the infonet, to support the implementation of Agile Working.
Some of these tools provide definitions and guidance regarding the concept of Agile Working, for example:

  • FAQs
  • Hints and tips for Agile Workers and for Managers
  • Agile Working ‘Definitions and Foundations for Change‘.

Other tools assist staff with fomwal implementation of Agile Working projects. These tools include:

  • A Team Agreement Template
  • Agile Working Implementation Feedback Log
  • Agile Working Process Flow.

Benefits are being realised at Council, team and individual level. At Council level, agile working is facilitating oflice moves that are requiring less use of space, supporting the release of leaseholds and office rationalisation and reducing costs. Increases in productivity are reported. Teams are involved in working together to design their own solutions to enable agile working whilst supporting better customer access. Evaluation results report positive attitudes to management now based on outputs and increase in team support. At individual level, employees report a significant or positive impact on their work/ life balance, levels of trust and ability to do own job.

Name: Angela Lawrence
Title/role: HR Business Partner - Flintshire Futures
Organisation: Flintshire County Council
Email: angela.lawrence@flintshire.gov.uk
Telephone: 01352 703015

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