The delivery of ICT services and ICT projects under the Merlin contract

17 Aug 2011 - 10:00am

This report examines whether core ICT services and services in support of ICT projects delivered under the Contract achieved their intended benefits at a reasonable cost.

Following some difficulties during 2005 to 2007, when the Welsh Government lacked the capacity to act as an intelligent client, the Contract is now delivering core ICT services effectively. ICT projects supported by services delivered under the Contract have been developed and implemented with varying degrees of success. However, the Welsh Government has not monitored the costs of these services effectively, and has not consistently managed some of the risks to value for money in managing ICT projects. Accountability for ICT projects services delivered under the Contract is dispersed across the Welsh Government and the overall value for money from the Contract is uncertain.

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